We Take Pride In Our Service

 
 

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING YOUR VEHICLE WORLD WIDE

1) What are the port and clearance charges?  These are offloading and documentation fees charged by the destination country. Each country differs. Container offloading fees are usually double that of roll-on roll-off fees.

2) Will anybody assist me when my vehicle arrives?   Yes, we have clearing agents at all ports that can assist you but you can do the clearing yourself if you choose.

3) Do I need a driver’s license in a country?  You should get an International Driver's License from the AAA Automobile Association in your area; however, your American Driver's License will suffice in Europe. You can drive on your American plates in a foreign country until they expire, when you will be required to renew your plates in the country of residence.

4) Do I need insurance to travel on the roads in foreign countries?  Yes. Insurance can be bought at the port of destination or you can arrange it prior to picking up your vehicle with an insurance company of your choice

5) Can anyone pick up my vehicle?  You can designate any person to pick up the vehicle but you must advise us so we can enter his or her name as the receiver. They will be required to identify themselves.

6) Do we provide Marine insurance?  Yes.  Insurance is 2% value of the vehicle. There are two options: A. Total Loss? Available to all shipments.  Coverage of this is: fire, theft or loss only.  A total value must be placed on the shipment -$1000.00 deductible per policy. B. Automobile- All Risk’s Coverage excluding-Marring, denting, chipping and scratching on vehicles, unless the affected part cannot be repaired and must be replaced.  Major damage would be included in this section- $1000.00 deductible.

7) Can I load my car with personal possessions? Yes.   If you are shipping your vehicle in a shared container or on it own you will be permitted to pack goods into the car only. These goods are sent under your own risk and cannot be insured.
The only time your goods are covered with insurance is when our company packs the container.

8) Can bad weather affect the condition of my vehicle?  Shipping containers, which are not air tight, are subject to changing weather patterns. This can result in the growth of moss on your upholstery. To avoid this, we suggest that you cover your seats with a sheet or cloth.

9) Are you able to guarantee delivery dates?   Most of the time we are able to give you expected arrival dates. However, sometimes due to; customs delays, ships canceling their departures, or in the event of lack of enough freight available for consolidated shipments delays can occur.

10) Do I pay import duties and sale taxes?  Please note that returning citizens or foreign buyers may be subject to import duties and taxes. Each and every country has different laws so we urge you to contact the embassy of the respective country to clarify the matter.

11) What is roll on roll off?  The vehicles are stored below deck, not open to the elements. This method is much cheaper then a container.  Please note, roll on roll off is not offered to all countries.

12) How much gas should be left in the vehicle?  Please keep your gas tank at 1/4 of a tank or less. For safety, full tanks will be emptied at your cost.

13) What is a custom clearance broker?  A customs clearance broker is capable of passing your vehicle through the formalities of the country of destination. We clear customs prior to your vehicle loading onto the vessel.

When transporting your vehicle into Canada, you need a custom clearance broker at the border to clear title, taxes and all duties owed on the vehicle.

We can delivery your vehicle to a bonded warehouse.  Customer service will pick up for you when your vehicle is ready.  Upon pick up all duty and import taxes are due.